Some West Ham United fans have been left confused by the club’s ticket refund plans.

Read: Brady lifts lid on massive decision looming which has ramifications for West Ham

West Ham were criticised recently when they urged fans not to push for cash refunds where possible to ‘help the club’.

West Ham’s battle for survival has been on hold since March as a result of the global health crisis.

But the season will resume on June 17th without fans.

West Ham were one only a handful of Premier League clubs that had not made their position clear until recently.

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West Ham fans were kept waiting over ticket refund plans

The likes of Leicester announced their plans over a month ago (LCFC).

West Ham sent supporters an update two weeks ago by email. Fans were told they can ask for a cash refund on a pro-rata basis or accept club cash e-credit.

But the club implored supporters to opt for club cash where possible, saying the process would be easier and would help the club.

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Confusion after latest update as refunds appear in club cash

West Ham provided an update on Monday saying an email will be sent to supporters today (Tuesday) about the refunds.

There was confusion among some supporters overnight, though, with many claiming the club had automatically refunded them with club cash without their say so.

A number of West Ham fans took to Twitter with screenshots of their club accounts showing the refunds credited as club cash.

“Cheeky of West Ham to refund my season ticket and Spurs away ticket into club cash without asking me,” said one fan on Twitter.

“Where’s my cash refund West Ham?”

Photo by James Griffiths West Ham United FC via Getty Images

West Ham will offer fans the choice of cash refund as process is explained

The post received a number of responses from Hammers fans claiming the same thing had happened to them. As a result several fans were highly critical of the club.

But West Ham supporters should rest assured they will get a say on how they receive the refund.

The club is putting the refunds onto the club cash accounts of all affected supporters.

And – as will be explained in an email due out on Tuesday – fans will then have a choice as to whether they want the money to then be refunded to their cards or left as club cash.

Read: West Ham line up emerging San Siro star as David Moyes looks to youth

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